Return & Refund

Thank you for shopping at Sotota BD.

**Returns**

We accept returns within 30 days of the original purchase date for eligible items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Items that are not eligible for return include perishable goods (such as food, flowers, or plants), personalized items, and gift cards.

To initiate a return, please contact our customer service team at [contact email] or [phone number] to obtain a Return Merchandise Authorization (RMA) number. Please include the RMA number with your returned item.

Customers are responsible for return shipping costs unless the return is due to an error on our part (such as receiving an incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.

**Refunds**

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [number] days. Please note that shipping costs are non-refundable.

**Exchanges**

If you need to exchange an item for a different size or color, please contact our customer service team to arrange an exchange. Exchanges are subject to availability.

**Contact Us**

If you have any questions about our return and refund policy, please contact us at [contact page]. Our customer service team will be happy to assist you.

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